Orlando International Airport (MCO) Car Hire

All additional drivers must meet all rental requirements.  Additional drivers must appear at the rental counter with the primary renter.  Additional drivers must sign the rental agreement.  An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location. Note-  State law in California, Illinois, Missouri, Nevada, Oregon, and Wisconsin allow the spouse to be an automatic authorized driver as long as renter requirements are met.

This reservation is being made with a Contract ID number (CID) assigned to a Corporate Account for use exclusively by its eligible renters. Use of this CID by individuals other than eligible renters is prohibited and may result in disciplinary action. Renters using this CID may be required to show proof of employment or authorization (such as a business card, current email with company domain, work order, etc.). Questions about acceptable proof of employment or authorization should be directed to your Travel Manager.

Vehicles rented in the US can be driven throughout the US and Canada.

Most locations do not allow travel into Mexico. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. Please contact the branch directly to determine limitations and availability.

Damage waiver, DW, for this branch ranges between 14.99 USD and 39.99 USD per day. DW is offered at the time of rental for an additional daily charge. If the renter accepts DW, Alamo waives or reduces the renters responsibility for loss of, or damage to, the rental vehicle, including but not limited to towing, storage, loss of use, administrative fees and or diminishment of value, subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance. The purchase of DW is optional and not required to rent a car. The protection provided by DW may duplicate the renters existing coverage. Alamo is not qualified to evaluate the adequacy of the renters existing coverage, therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection provided by DW.

The purchase of Extended Protection (EP) is optional and not required in order to rent a vehicle.

This is a summary only and is subject to all provisions, limitations, exceptions and exclusions of the EP policy. Upon request, a copy of the policy is available for review. EP may provide a duplication of coverage already furnished under a personal insurance policy or some other source. Owner’s employees, agents or endorsees are not qualified to evaluate the adequacy of renter’s existing coverage.

Optional EP provides you with minimum financial responsibility limits (at no charge to you) as outlined in the applicable motor vehicle financial responsibility laws of the state where the vehicle is operated AND excess insurance provided by the insurance policy. This supplies you and any authorized drivers with third-party liability protection with a combined single limit per accident equal to the difference between the minimum financial responsibility limits referenced above and $1,000,000 Combined Single Limit per accident. EP will respond to third party accident claims that result from bodily injury, including death, and property damage that arise from the use or operation of the vehicle as permitted in the Rental Agreement. The policy does not provide coverage for any loss arising from the use or operation of Vehicle in Mexico.

As a customer, you have a choice as to how you would like to pay for fuel. Option 1 -  Prepay Fuel --This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Option 2 -  We Refill. --This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. Option 3 -  You Refill. --This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

A valid drivers license from the customer's country of residence is required and must be presented at time of rental. The drivers license must be valid for the entire rental period. If the drivers license is in a language other than English, an International Drivers Permit is required along with the drivers license. Exceptions -- Japanese travelers may use the Japanese Drivers License Translation Service, which replaces the need for an International Drivers Permit. -- At California, Nevada and Phoenix-area airports and rental locations, renters with driver's licenses issued outside of the United States or its territories must produce a valid Passport.  -- US Territories include American Samoa, Guam, the U.S. Virgin Islands, Puerto Rico, the Federated States of Micronesia, and the Midway Islands.

Personal Accident Insurance/Personal Effects Coverage (PAI/PEC) is offered at the time of rental for an additional daily charge. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers or any member of the renter's immediate family who permanently resides in the renter's household and who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI/PEC is subject to the provisions, limitations and exclusions of the PAI/PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States or ACE INC Insurance in Canada. The purchase of PAI/PEC is optional and not required to rent a car. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. Alamo is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC.

12 & 15 Passenger Vans

Renters of these vehicles must be 25 years of age or older. If the primary driver of this vehicle is 25 years of age or older, they must accept the terms and conditions below. The following terms apply to the rental of this type of vehicle, in addition to those set forth in the Rental Agreement. Please read before booking your rental.

• The van will not be operated or used in Canada.

• The van does not meet Federal Bus Safety Standards and will not be used to transport children in the twelfth (12th) grade or younger, other than family members, for school related functions.

Additional Terms & Conditions, if renting in California

• Each driver of the van shall possess the requisite driver's license necessary for the operation of the van dependent on usage and/or organizational status of the renting company.

• That if the van is to be used for transporting passengers for hire or profit, or by any nonprofit organization or group, all drivers of the van shall possess a valid class B license with a passenger transport endorsement.

• That if the van is used by any public or private school or school district (including any California community or state college), as governed by Section 39800.5 of the Education Code or Section 10326.1 of the Public Contract Code, all drivers of the van shall possess a valid class B license with a passenger transport endorsement.

Additional Terms and Conditions if renting in Rhode Island

• All renters and additional drivers must have liability insurance that transfers to a large passenger van.

• For a commercial auto policy the renter/driver must have minimum liability coverage of $1,000,000 that transfers to a large passenger van.

Additional Terms and Conditions if renting in Connecticut, New Jersey, New York and Vermont

• All renters and additional drivers must have verifiable collision, comprehensive and liability insurance.

• Vans may not be used to transport non family members that are in the twelfth (12th) grade or younger  

• A major credit card is required for deposit to rent a 12/15 passenger van in New York, Vermont and Newark Airport.

• If renting in New Jersey, a major credit card may be required. Renters should contact the branch prior to making a reservation for payment requirements.

• GBOQA Test Validation.

Personal Effects Coverage (PEC) is offered at the time of rental for an additional daily charge. If accepted, the PEC contained in the policy insures the personal effects of the renter, additional drivers or any member of the renter's immediate family who permanently resides in the renter's household and who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PEC is subject to the provisions, limitations and exclusions of the PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States. The purchase of PEC is optional and not required to rent a car. The coverage provided by PEC may duplicate the renter's existing coverage. National Car Rental is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PEC.

The following forms of payment are accepted at the end of the rental.

VISA®
MasterCard®
American Express®
Discover Network®
Debit card
Cash
Traveler's check
Prepaid gift card
Money order

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. Alamo is not responsible for any overdraft fees incurred.

RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES 

RENTER REQUIREMENTS POLICY 

All renters and additional drivers must be 21 or older.  All renters must have a valid driver’s license and a major credit card or debit card in their name. Individuals with learners’ or instructional permits are not eligible to rent. This is only a summary. For additional details, please reference the Driver’s License Information Policy. 
 
AGE 
 
The underage surcharge for drivers between the ages of 21 and 24 is $25 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickups and Compact, Small and Standard SUVs with seating up to 5 passengers. 
 
DEBIT CARD  

At airport locations, debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary.   The name and address shown on the renter’s driver’s license must match their current home address.  Active duty military personnel are exempt from address requirements.   

Other than the renter’s spouse or domestic partner, no other additional drivers are allowed. 

If using a debit card for any amounts owed, the available funds in the account associated with Renter’s debit card will be reduced by those amounts.  Additionally, Renter is responsible for any overdraft fees incurred. 

Please read the Forms of Payment policy (see below) for additional details pertaining to the use of debit cards at this location. 

INSURANCE VERIFICATION 

At the time of rental, Renters without a ticketed return travel itinerary must provide evidence of a transferrable auto collision, comprehensive and liability policy for the following vehicle classes: Executive Luxury Sedan, Large Executive Luxury Sedan, Executive Luxury Sedan Electric and Large Executive Luxury SUV. 

FORMS OF PAYMENT POLICY 

The following forms of payment are accepted for the rental.  

VISA® 

MasterCard® 

American Express® 

Discover Network® 

Debit Card 

The Estimated Total for the rental on the Review & Reserve screen and/or in the email reservation confirmation will be charged to the form of payment provided by Renter.  If the rental as reserved is modified, the estimated total amount for the rental may change and would still be charged to the form of payment provided by Renter. 

At the time of the rental, Renter will sign a rental contract (the “Contract”) which applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions. 

DEPOSIT AMOUNT

To account for Renter potentially incurring additional amounts owed under the Contract, renters without a ticketed return travel itinerary will be required to provide a deposit of $400, or $850 for the following vehicles classes: Performance Sport, Executive Luxury SUV, Luxury Sport, Executive Luxury Sedan, Large Executive Luxury Sedan, Executive Luxury Sedan Electric and Large Executive Luxury SUV at the time of rental. 

ADDITIONAL INFORMATION

Debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. 

Renter must use an above listed form of payment for the deposit amount.  The deposit amount will not be available for use by Renter and/or refunded to Renter until after the vehicle has been returned. 

If Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from Renter’s deposit amount, if applicable.  If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by Renter at the time of rental unless Renter provides a different above listed form of payment to be charged. 

If using a debit card for any of the above amounts, the available funds in the account associated with Renter’s debit card will be reduced by those amounts.  Additionally, Renter is responsible for any overdraft fees incurred. 

Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental after the vehicle has been returned.  Cash is not accepted. 

In addition to one of the above listed forms of payment, credit cards with sufficient available credit which are listed on Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract. 

All amounts owed by Renter under the Contract will be submitted (a) as an authorization to be a hold against and ultimately charged to Renter’s credit card or debit card, or (b) to be charged to Renter’s debit card. 

Please read the Renter Requirements policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location. 

This is a new long version of the policy

Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Collision Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-803-4444.

View Product Information

Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.

The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.

• Northeast US (including regions in the Midwest):

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/northeast-us-tolls.html

• Massachusetts:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/massachusetts-toll-options.html

• Chicago Metropolitan Area:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/chicago-toll-pass-program.html

• Golden Gate Bridge and Northern California Bay Area:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/northern-california-toll-options.html

• Southern California:

 https://www.alamo.com/en_US/car-rental-faqs/toll-charges/southern-california-toll-options.html

• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:

 https://www.alamo.com/en_US/car-rental-faqs/toll-charges/other-state-toll-options.html

• Louisville KY:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/indiana-kentucky-toll-options.html

• Utah:

https://www.alamo.com/en_US/car-rental-faqs/toll-charges/utah-toll-options.html

To view our entire coverage map, go to https://www.alamo.com/en_US/car-rental-faqs/toll-charges.html and click on Coverage Map.


TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass

If you have arrived on a Virgin Atlantic Flight: Once you have cleared customs you will board the tram to the Main Terminal. Upon arrival in the Main Terminal atrium (by the Hyatt Hotel), follow signs to TERMINAL A, LEVEL 1, Baggage Claim 8A. Our representative will be waiting in this area to support you.

If you have arrived on an internal flight or NON Virgin Atlantic Flight: Upon arrival, follow signs to your airline baggage claim. Once you have your baggage, proceed to LEVEL 1 for car collection.

**Even if you have your baggage, please follow directions above - do not go to TERMINAL B