Claim Your Missing Miles

We are only able to process missing mile claims within a year of the rental being completed. Please wait 2 months after your rental is finished before requesting missing miles, our Frequent Flyer team will not be able to submit missing mile requests for rentals that has finished shorter than 2 months from the rental complete date. The main driver must be the Flying Club member card holder.

Please, send your claim to airline_inquiry@mailca.custhelp.com with the required information below:

• Carrier
• Frequent Flyer Number
• Title
• First name
• Last name
• Telephone Number
• Reservation or Rental Agreement
• Number
• Email Address
• Rental Country
• Rental Location
• Rental Start Date